Overview
At HALTO, we want you to be completely satisfied with your purchase. Please review our policy below to understand your options.
Return Eligibility
We accept returns within 14 days of delivery under the following conditions:
- Items must be unused and in original condition
- Items must include original packaging
- Proof of purchase is required
Because all products are made to order, we do not accept returns or exchanges for incorrect size selection, change of mind, or buyer’s remorse.
Non-Returnable Items
Certain items are not eligible for return, including:
- Final sale or clearance items
- Gift cards
- Items marked as non-returnable on the product page
Return Method
All returns must be made by mail.
To request a return, please contact our support team with your order details.
Returns must be approved before being sent back. Unauthorized returns may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs
- If the item is defective or incorrect, we will cover the return shipping cost
Because our products are made to order, we do not offer direct exchanges. If you would like a different size, color, or design, we recommend placing a new order.
Restocking Fee
We do not charge any restocking fees.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to the original payment method within 5 business days.
Exchanges
We do not guarantee exchanges. If you need a different item, we recommend placing a new order.
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos for verification.
We will arrange a replacement or refund if applicable.
Chargebacks & Disputes
We encourage customers to contact us directly before opening a dispute with their payment provider.
Unauthorized chargebacks or disputes without prior contact may delay resolution. We reserve the right to provide order and delivery confirmation to payment processors as part of dispute handling.
Contact
For all return and refund inquiries, please contact us at:
📧 support@haltoshop.com