Return & Refund Policy
At Halto, customer satisfaction is very important to us. If there is an issue with your order, we are here to help. Please review our Return & Refund Policy below to understand your options.
Return Eligibility
We accept eligible returns within 30 days of delivery under the following conditions:
- Item must be unused, unworn, and in original condition
- Item must be returned with original packaging when possible
- Proof of purchase or order number is required
- Item must not be damaged due to misuse, washing errors, or customer handling
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are generally not eligible for return:
- Final sale or clearance items
- Gift cards
- Personalized or custom-made products unless defective or incorrect
- Items marked as non-returnable on the product page
- Used, washed, or damaged items not caused by Halto
Because many Halto items are made-to-order, personalized products may have limited return eligibility.
Return Method
All approved returns must be sent back by mail.
To request a return:
- Contact our support team with your order number
- Explain the reason for the return
- Include photos if the item is damaged, defective, or incorrect
- Wait for return approval and instructions before shipping the item back
Unauthorized returns may be refused.
Return Shipping Costs
- Customers are responsible for return shipping costs in standard return cases
- If the item arrived defective, damaged, or incorrect, Halto will cover eligible return or replacement costs
- We recommend using a trackable shipping service for all returns
We are not responsible for returns lost in transit without tracking.
Restocking Fee
Halto does not charge any restocking fees.
Refunds
Once your return is received and inspected, we will notify you regarding approval status.
If approved:
- Refunds are issued to the original payment method
- Please allow 5-7 business days after approval for processing
- Bank or card provider processing times may vary
Shipping charges are generally non-refundable unless the error was caused by Halto.
Exchanges
We cannot guarantee direct exchanges for all items.
If you would like a different size, color, or product, we recommend placing a new order after your return request is approved.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery.
Please include:
- Order number
- Clear photos of the item
- Description of the issue
We will review the case and provide a replacement, store credit, or refund when applicable.
Chargebacks & Payment Disputes
We kindly ask customers to contact us first before opening a dispute with a payment provider.
Most issues can be resolved quickly through our support team.
Unauthorized chargebacks or disputes without prior contact may delay resolution. Halto reserves the right to provide order, tracking, and communication records during dispute investigations.
Order Cancellations
Orders may only be canceled before production or fulfillment begins.
Once an order has entered production, cancellation may no longer be possible, especially for personalized items.
Please contact us immediately if you need assistance.
Contact Us
For any return or refund inquiries, please contact us through the contact details listed on our website.
We are always happy to help.