Return & Refund Policy

Return & Refund Policy

At Halto, we want you to be satisfied with your purchase. Please review our policy below to understand your options.

Return Eligibility
We accept returns within 14 days of delivery under the following conditions:

• Items must be unused, unworn, and in original condition

• Items must include original packaging and tags

• Proof of purchase is required

We do not accept returns for items that show signs of use, damage, or alteration not caused by Halto.

Non-Returnable Items
Certain items may not be eligible for return, including:

• Final sale or clearance items

• Gift cards

• Items marked as non-returnable on the product page

Return Process
To request a return, please contact our support team with your order details.
Returns must be approved before being sent back. Unauthorized returns may not be accepted.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method.

Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to the original payment method within 5–10 business days.

Exchanges
We do not guarantee exchanges. If you need a different item, we recommend placing a new order.

Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos for verification. We will arrange a replacement or refund if applicable.

Chargebacks & Disputes
We encourage customers to contact us directly before opening a dispute with their payment provider.
Unauthorized chargebacks or disputes without prior contact may delay resolution. We reserve the right to provide order and delivery confirmation to payment processors as part of dispute handling.

Contact
For all return and refund inquiries, please contact us using the information provided on our website.

Halto — Wear What Matters.